Dear Jayant,
what ever the odds against us we have to go on and on.
DON'T LOOSE HEART. WE ARE YOUNG NOW WE CAN PUT OUR ENERGY TOWARDS POSITIVE WAY.
in my area we have seen more than 100% growth in Broadband connections.
for every disconnection of broadband (if it happens) we connects Two broadband connection through friends, mouth publicity, public awareness, providing prompt service, imparting knowledge about basic troubleshooting steps, giving Helpline Numbers and Websites addresses, keeping our Official WLL Mobile phone switched ON from 10-6pm and attending most of the calls, providing numbers of JTOs SDOs DETs DGMs and GMs in case of emergency or delayed resolution of Complaints, in some cases we have even given our personal mobile numbers to Govt., Hi-Fi (not wi-fi ;-)) ) customers and those having high business plans so they would not suffer any downtime and always remain loyal to BSNL.
There are number of factors which i cant discuss but in short we keep them networked with BSNL Broadband only. in some cases i have even called Banglore NIB for the broadband solutions and DSLAM connectivity.
Most of the complaints that irritates subscribers are:- related to LINE Quality, No DSL, NIB Down, CDNP BB Numbers not restored well in time, Viruses in Computers.
i have been into broadband care since 2005 but officially i am TTA (Broadband) for the last 15 months.
Now for the last six months of launch of Data Cards in our area we have sold nearly 300 Cards which in turn generating revenues around 1,50,000 Rs Per month. And My personal target to sell EVDO-NIC Cards in the next six months would be 600-700. So our monthly revenues alone from Data Card will reach 6 Lakhs per month, which will be more than my Office Staff's monthly salaries. Only then i will feel that i am giving more than what actually i get from my company BSNL.
If every Officer/Engineer of BSNL has some targets like this in their respective sections, then We can actually say that WE ARE NO.1 Telecom Company of INDIA.
We can do whats in our Hands rather than asking others to do the Same.
regards,
Bandhan Preet Singh,
Broadband-Data Card Engineer,
Mohali, Chandigarh SSA.
--- In TTABSNL@yahoogroups .com, "jayantsingh_ bsnl" <jayantsingh_ bsnl@...> wrote:
>
> it is point to attention but things that mejor earninging to bsnl is from broadband&mobile.but service to customer is too poor,no one care for service,too many ttas are recruited but less are posted in outdoor for fault rectification. while most earning to bsnl will b from broadband.no proper way of testing,no initial test by indoor
> staff no messaging from indoor when server is down.no proper knowedge of plan to customercare center staff,no proper root of complaint of customer.too many reason due which bsnl is going in loss while most of customer prefer bsnl than other.--- In TTABSNL@yahoogroups .com, binod Bharatwasi <binod_bharatwasi@> wrote:
> >
> > Kind attention to all TTA friends
> > Need Revolution in BSNL
> > Why BSNL is falling down in revenue this is a matter of discussion.Pl all friend give his opinion on above matter.
> > As I feel it can be easily solved by analyzing the misuse of Temporary Advance taken by the officers and unfair diesel consumption. I request to every TTA ,in which section they are working and what type of irregularities observed in his section, first I suggest all TTA friends to oppose this and then to collect all the fake data and discuss with your CS . After discussion in local level make discussion with Secretary CHQ SNATTA. After this discussion Secretary CHQ may call his all TTA friend to obtain the right information from his GM office, If it fails secretary must request all friends to get data through RTI act regarding taken Temporary advance, detail information of submitted Temporary advance bill, , failure of BTS,s in hours with reason and regarding Exchange or BTS Capacity with diesel consumption
> >
> >
> > See the Web's breaking stories, chosen by people like you. Check out Yahoo! Buzz. http://in.buzz. yahoo.com/
> >
>
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