ttabsnl94: [TTABSNL] BSNL Broadband Error Numbers and its Solutions.

Trouble shooting in Broadband (Dataone)

Problem	Description	Remedy
Error- 678	This is most common problems. It is due to poor connectivity.	1. Switch off / Switch on Modem (Power Switch at the back of modem) and wait for 2 minutes. Then retry.
		2. If problem is still not solved then A) Check link lamp in Black type Modem or WAN lamp in White Modem. If it is blinking, then it is line problem. B) Check Modem to splitter connectivity. i) Remove & Connect the cable of / to the modem and to the splitter ii) Remove & Connect the telephone connection of the splitter.
		3. If lamp is still blinking - then it is due to poor line condition / fault. Call lineman for line change. 4. Check for Virus in Your PC. 5. Disable Firewall in your PC. 6. Reinstall Windows
Error- 691	User id and Password problem.	Enter correct username and password spellings as details are case sensitive. Make new Dialer. Dial The case is to be Booked in Dotsoft with note "User id and Password problem" Call NIB for resetting password.
Error- 769	LAN not enabled.	The LAN Card has to be enabled by following the steps given below. i) Go to Desktop. ii) Right Click "My Network Place". iii) Click Select Properties. iv) Right click on LAN Icon Click "Enable the local network". If using USB cable then Install Modem's USB Cable Driver.
Error- 797	Modem or LAN driver problem	check computer LAN Card driver or Modem connectivity. Check for Viruses or corrupt TCP/IP Files
Error- 718		This problem occurs if loading is high on the system and number of customers exceed the call handling capacity of system
Error - 630-633	Computer LAN Card problem.	LAN Card has to be changed.

Error- Limited or No Connectivity	IP Address Problem	Give Correct IP Address to LAN card
Error- 735	Dialer problem	Make New Dialer.
Error - 720	Dialer or Virus problem	Make New Dialer Check for Virus in your PC.. Reinstall Windows
Error- 676	Modem Configuration problem	Give Correct IP Address to LAN card Change PVC 0/35 to Bridge Mode instead of PPPOE mode

Broadband IP Addresses for LAN >>>

Following IP addresses should be used if Modem is provided by BSNL.
Private Modems may have different IP Addresses.

IP Address - 192.168.1.2 to 250 (may be given 2,3, 4,......248 or 249 upto 250)
Subnet Mask - 255.255.255.0
Default gateway - 192.168.1.1
Default DNS Address - 192.168.1.1

Broadband Utilities

Description	Remedy
To see usage details	Log in to Broadband, Go to http://bbservice.bsnl.in/ http://dataone.in/ http://data.bsnl.in/
To see usage details	Click on Service Record. Details of the current month usage and previous month will be shown.
To change password	1. Click on Service Record. 2. Click on 'change password', give 'Old password', 'New password' and confirm. Password will be changed.

Modem: - 1. After switch ON wait for 2 to 3 minutes to get the modem stable.

2. If telephone line / dial tone problem, complaint should be booked.

3. If Broadband / Internet not working, complaint should be booked in Dotsoft

(Dial 198 from BSNL landline) or contact 1800-424-1600 / 1500.

Lamp features (White Modem)		Lamp features (Black Modem)
(A) Power - Red		(A) Power - Red
(B) WAN -Yellow	When stable-OK When blinking- Data transfer when not stable- Line is faulty	(B) WAN -Yellow	When stable-OK When blinking- slow, line trouble
(C) LAN /ADSL - Green	When stable-OK When blinking fast - Data transfer When blinking slow- Modem to PC link problem	(C) LAN /ADSL - Green	When stable-OK
(D) PPPoE - No use.	No use.	(D) Data - Green - Flashing	Data transfer

676 Error - Procedure for MODEM setting

Configure Broadband in pppoe mode and Internet in bridge mode.

BRIDGE mode : Steps:-

Connect ADSL modem to your PC with straight Ethernet Cable (RJ45)
Open Internet Explorer and type : http://192.168.1.1 and give enter .An windows will open after pressing ENTER button
Type user as admin and password as admin in that WINDOW.
NOW In the opened window click advanced setup

5. Click edit button against VPI/VCI in the 0/35 row. following below window will open .

6. You will get ATM PVC configuration, make VPI to "0" and VCI to "35" go to next.

7. Select connection type as BRIDGE and click NEXT.

8. Click SAVE. Then In the Wide area network setup window, click Save/Reboot.(In this case modem will be reset automatically ,PC will not reboot.)

9. After 2 Minute Connect the broadband.

regards,
Bandhan Preet Singh,
Engineer Broadband-Data Card,
BSNL Mohali.

0172-2012013
call between 10-6pm

For any assistance and Help pls call my Official WLL Mobile number, given above.

--
"THINK GOOD--SPREAD GOOD, DO GOOD--HAVE GOOD"

__._,_.___

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